Queue Pro

Product Description

Queue Pro has flexibility in implementation which allows the organization to roll out the project quickly. It has the advantages on the following issues:

 1. It can be integrated with open standard hardware platform. Organizations can user their preferred hardware instead of proprietary hardware from the vendors.

 2. The server based system enables the system administrator for configuring and managing the operation of the system.

 3. The system allows the system administrator to customize the menu according to their business plan. The menu flexibility provides data on the final service lines for analyzing.

 4. The system is scalable. It can be used as standalone or centrally. The customer interface language or the promotional text can be set branch wise. Organization operating in the diversified geographical area can leverage their customer interface with this multi-language feature.


The system has the following functionalities feature:

The system provides touch screen for selecting services.

The system has facility of adding and deleting the services.

The system has provision of generating tokens contain information like date, token number, list of services etc. This is configurable.

The system has facility of displaying the token number to be served.

The system has facility of categorizing the customers.

The system assigns token to counters after analyzing the workload across various counters

Provision of marking a missing token.

Provision of redirecting a customer to another counter

Allows system administrator to activate / deactivate services across the counters

Allows system administrator to view the services available at any counter

Provision of generating the voice based alarm for the customer or displays the information on the LCD/LED.

The system is able to use existing PC’s at the branches for the implementation of the software for Q-Management.

Multiple languages support.

Flexible service /option selection for customer

Option for central display / individual counter display for tokens.

Single token concept - Options for multiple services choice for customers

Centralized monitoring

Queue routing as per business rule.

Online reporting options with data export option for further analysis, apart from standard reports.

Single server can handle multiple kiosks in the busy centers.