Virtual Assistants For Your Customer Service Department
Customer service & support can be one of the most labor intensive and time consuming tasks of any business. From answering phone calls, to responding to emails, to fielding technical queries, to generally & proactively ensuring customer satisfaction, the process can take its toll on your bottom line. No wonder customer service outsourcing has become so widespread!
On the one hand, you could cut costs by eliminating customer service staff … but this can quickly lead to ill-will, negative publicity, and a drop-off in client retention rates. On the other hand, you could reinvest significant revenue into building a strong local support team to provide top-notch service of all the customers whims.
Obviously, a middle-ground is necessary, but it is never wise to sacrifice client satisfaction in favor of boosting profit margins. This is a short-term solution to a long-term problem, which will eventually come back to bite your business in the proverbial rear end.
High Quality, Low Cost Customer Service Outsourcing
It doesnt take much to recognize that through customer service outsourcing, you can save a bundle on local payroll costs. However, for most people the first thing that comes to mind when they think of outsourced customer support is some back-woods call center full of over-worked, underpaid Human Resources who really couldnt care less about your business or the satisfaction of your clientele.
Thats where MHK Enterprises is different. First of all, compared to those corporate call center operations, we are a tiny mom & pop operation. We maintain a relatively small & tightly knit customer support staff, who all are focused on one thing: keeping customers satisfied.
How We Seamlessly Integrate Your Virtual Support Team
The first step in any Virtual Assistant relationship is to thoroughly understand your business & your clients. Then, we will research your current projects as well as the general needs & expectations of your clients in those projects.
Once we understand these primary concerns, we can work with you on your existing communication channels (email, phone, etc) to ensure that you will easily be able to route all pertinent inquiries to your Virtual Customer Support Staff. Depending on your current set-up, we can either use the systems already in place, or help you implement new communication tools that will allow us to seamlessly integrate your Virtual Assistants to provide top notch, ready on-demand customer service.
Business Process Outsourcing
Comprehensive Outsourcing (BPO) & Labor Arbitrage
While most clients require one or two Virtual Assistants working a maximum of **0 **0 hours per month, some businesses are looking for a more thorough and full-time solution.
If you have a need for more than three full-time remote workers, or if you are contemplating outsourcing a significant portion of your operations, a Comprehensive Labor Arbitrage or Business Process Outsourcing solution might be right for you.
By taking a more comprehensive approach to your remote work-force & outsourced labor needs, you will receive more than just a full-time outsourced staff.
Benefits Of Business Process Outsourcing
By hiring multiple full-time outsourced Human Resources, you are making a significant commitment to your remote workforce. As such, at MHK Enterprises, we will also make a major commitment to your satisfaction & ongoing success. We will dedicate a qualified Virtual Team to your tasks, implement a start-to-finish training program to ensure their specialized competency, and consistently monitor for efficiency & effectiveness.
To give some idea of specific benefits that only our BPO & Labor Arbitrage clients receive, here are just a few specific examples of your exclusive perks:
- **0% Dedicated Virtual Staff, focused exclusively on your business
- Expert management and training team to ensure maximum productivity & ROI
- Discounted wholesale rates for employers with >**0 hrs / month staffing requirements
- Complementary task & objective monitoring for ongoing performance improvements
- Monthly Outsourcing Consultations to improve Virtual Staff output & resource allocation
- Direct, prioirty access to the Founder for support & service inquiries
While we love all our clients equally, our Comprehensive Outsourcing & Labor Arbitrage clients receive special attention due to the significance of your commitment to your remote workforce. As such, we will make every effort possible to ensure your constant satisfaction, both with the quality of work you receive as well as the highly competitive pricing of your Virtual Team.
Marketing Virtual Assistants
What Can My Marketing Virtual Assistants Do?
At MHK Enterprises, we recognize that one of the biggest challenges for small businesses is the never-ending task of generating leads and attracting new clients. Thats why weve developed a specialized department of trained Virtual Assistants focused on doing just that!
While were able to integrate with any current marketing, lead generation, or appointment setting tasks you already have in place, we have also developed a specific suite of services that we feel are best suited to meet the marketing needs of nearly all business in this day and age.
Specifically, we focus on three main areas of marketing and lead generation for your business:
- Telemarketing, Appointment Setting, and Inbound Call Center Services
- Social Media Marketing, Optimization, and Outsourced Networking
Telemarketing Services
Are Telemarketing Or Call Center Services Right For Me?
For any business, there are an array of Pros and Cons to outsourced telemarketing services and lead generation tasks. At MHK Enterprises, we provide outbound telemarketing services as well as inbound call center support at the same hourly rates of all our other Virtual Staffing solutions. This sets us apart from most outsourced call centers, providing you a uniquely affordable & modular solution for all your telephone sales needs.
PROS: Here are some advantages to MHK Enterprises Telemarketing Virtual Assistants (compared to hiring an in-house staff or other outsourced call center solution):
- Cost effective & reliable way to generate a steady flow of inbound sales leads
- Significantly more affordable than hiring a dedicated in-house telemarketing staff
- All our Telemarketing VAs have at least **4 years call center experience making cold calls
- No minimum investments (while most call centers require several thousand dollar commitments)
- Applicable to most businesses, whether you have a website, brick-and-mortar location, both, or neither!
- Includes complementary training of your Virtual Teams so you neednt worry about scripts
- Established software & hardware infrastructure will eliminate your set-up costs and technical issues
- Easily scale up to meet increasing call volume or scale back to cut costs if budgets are tight
CONS: While MHK Enterprises provides some of the most flexible Telemarketing solutions available, what we do is not right for everyone. There are two main disadvantages to our Telemarketing Virtual Assistants (compared to hiring an in-house staff or other outsourced call center solution):
- You must provide the call lists (or hire our research Virtual Assistants to compile a list for you)
- Sudden campaign and / or script changes can take longer to implement than with an in-house team
Ultimately, for nearly all businesses the advantages of hiring MHK Enterprises for your Telemarketing Virtual Assistants & Call Center solutions far outweigh the disadvantages. We eliminate most of the management & training requirements of operating a successful outbound telemarketing campaign. Plus, we meticulously track results and constantly optimize for better performance.
How To Get The Best Results With Your Telemarketing
The most important factor to getting excellent results with your outsourced Telemarketing Virtual Team is its inclusion as just one component of a well-rounded marketing mix. Becoming overly reliant on any one marketing tactic (like telemarketing) is risky, so the best bet is to consider your Telemarketing Virtual Assistant as just another tool for generating new inbound sales leads.
We make it easy for you to follow-up on hot leads, by providing real-time lead data whenever new potential prospects have been identified. This will allow you to seamlessly integrate your telemarketing leads into your pre-existing sales process & ensure a high closing ratio. However, it goes without saying that you will need to be sure to follow-up with these leads!
While it is possible for us to do so, especially if your sales process is relatively simple, our Telemarketing Virtual Assistants are rarely tasked with closing deals. Thats why its absolutely essential to ensure you have a system in place to close sales with as many of your telemarketing sales leads we provide as possible.