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Firstly, product quality
assurance (the after sale service: **********5)
The companies sell equipment, are entitled to the one year warranty
(artificial damage, force majeure factors and vulnerable parts
except), lifelong maintenance of protection. The company product
quality guarantee period of time for the product from the reach
users' date (in product sales handover record accurate). The
warranty period, such as product any quality problems need to
repair or the need to change the products, spare parts by the
company to the site offers free maintenance and replacement of
parts service, users need to pay our maintenance and the
replacement cost of spare parts. After the guarantee period of our
company are the products implement lifelong maintenance
guarantee.
Secondly, knowledge
training
1, the company specialized technical personnel according to
customer's requirement on time arrive at the scene of the relevant
knowledge, equipment training, include:
(1) product introduction
(2) the detailed technical parameters of the equipment
(4) the performance characteristics of equipment instructions
2, the operating instructions
(1) the power equipment of the requirements
(2) the transportation of equipment requirements
(3) equipment installation debugging
(4) equipment operation step
3, equipment to practice the operation demonstration
(1) equipment operation demonstration
(2) students practice
(3) students correct operation of the process
(4) students practice operation again
* * the steps will let each operators to master equipment operation
skills * *
4, equipment safety matters
(1) equipment to the requirements of the operating environment
(2) transportation equipment to be noticed
(3) equipment installation attention
(4) equipment use attention
5, the maintenance of equipment protection
(1) equipment after use clean job
(2) equipment to the requirement of storage
(3) to take charge of the battery equipment maintenance
(4) equipment routine maintenance work
(5) equipment maintenance methods of the foundation
Thirdly, round-the-clock
service response service
The company providing all-weather maintenance service service to
which the company response service that the sale of equipment such
as failure the warranty period, the company received the notice, in
user sent technology and maintenance personnel to be dealt with,
that the user work, to equipment failure completely ruled out so
far.
Fourthly, Consultation service
*4 hours a day
The company provides 7 / *4 hours service hotline, 7 /*4 hours
service by email, professional and technical personnel to the user
problems, ensure that solve the answer user needs.
Fifth , Prepare parts supply
enough
My company a spare parts warehouse, storage, a large amount of
equipment, the vulnerability of commonly used fittings,
consumables.
A computerized management, warehouse according to customer required
parts of the Numbers and names, can quickly found out the parts
price and inventories.
Sixth, equipment and technical
support
In order to improve the technical personnel of the technical level,
my company each appoint top management personnel, sales elite,
technical engineers to the European and American training. The
training content includes: the latest international information,
the most comprehensive equipment technology, the most perfect
maintenance services. Manufacturers and sent representatives and
the technical personnel to do I comprehensive training programs.
Through close communication, make our management idea, management
mode, service level and so on various to further improve,
especially in parts supply, technical support, wholly can do in a
timely and accurate and complete quality customer service
required.
Seventh, product quality
tracking return service
Since our company product sales, the date of the company for the
products implement for regular products quality tracking return
service, the company sent technology and maintenance staff
regularly to the site for the user to provide free product repair
(including equipment maintenance and repair, maintenance equipment,
machine internal cleansing, add lubricating oil), to the user use
daily problem offer solutions, real-time solve users in the use
process equipment problems in equipment, each stage the possible
problem of communication and exchange with the user, do prevention
equipment failure, and early detection equipment problems promptly
eliminate to ensure user the normal operation of the equipment.
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